Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.5/5 7,591 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  7,591 reviews

TripAdvisor Rating  4.0/5  5,061 reviews

Certificate of excellence 2024

Customer review rating 3.0/5

Nikki M. Families - Confirmed reviews ALL

Decided to stay for my daughter’s 14th birthday. We have travelled a lot and would have to say we were quite disappointed with our stay. Outside noise was so loud even with earplugs and 19th floor room. Showers dangerous to work out, air conditioning hot even at 15degrees (according to dial) main reason we stayed there was because of previous breakfasts we have had at Sofitel. My daughter has an eating disorder and will only eat a handful of different foods. Quality of some foods was not great so she ended up eating watermelon

Bonjour nicole, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central 04…

Best customer service

Customer review rating 5.0/5

Katherine G. Business - Confirmed reviews ALL

Only a short stay, but concierge and restaurant service was impeccable. Best service I've received in a hotel for years.

Bonjour Katherine, We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincèrement, Georgia Meehan Guest Experience Team Leader

Great stay

Customer review rating 5.0/5

Rose M. Business - Confirmed reviews ALL

Beautiful accommodation and service was terrific.

Bonjour Rose, We really appreciate you taking the time to share this with us and hope that you are returning soon. If there is anything further that we can do, please feel free to let me know. All the best for a magnifique week ahead. Sincèrement, Georgia Meehan Guest Experience Team Leader

Never again

Customer review rating 1.0/5

Chris L. Couples - Confirmed reviews ALL

This was extremely disappointing. Shower over bath, old and dated. No pods for coffee machine. I had to ask for a pen and paper. Room was musty. Very overpriced for the room and standards were well below other similar hotels in Brisbane

Not as good as expected for a 5 star hotel

Customer review rating 2.5/5

Cw Business - Confirmed reviews ALL

I prechecked in and prepaid as I arrived at midnight. Sofitel says this will make check in faster. I was made to wait for 15 mins at the reception desk even though there were no other visitors to check in. The staff saw me but ignored me. The check in process took 30 minutes as the staff seemed confused about both the pre-check in and prepayment. The housekeeping was average but amenities not replaced. The front of hotel staff at the driveway were only there on occasion to provide assistance with transport.

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Other web-users rate our hotel

  • 1,287 reviews 9.5/10 Location
  • 2,672 reviews 6.9/10 Room
  • 3,491 reviews 9/10 Service
  • 17 reviews 4.5/10 WiFi
  • 1,226 reviews 7.8/10 Food
  • 835 reviews 7/10 Vibe
  • 684 reviews 8.1/10 Breakfast
  • 681 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.